Help & Documentation

Last updated: March 14, 2026

Everything you need to know about using Downtown+ — from creating your account to managing orders and shipping.

Create an Individual Profile

If you work independently (freelance, consulting, art, or any service), you can create a profile to reach local clients and connect with the community.

Who Should Create One?

  • Freelancers and consultants
  • Local artists and craftspeople
  • Service providers
  • Community leaders and advocates

Verification Required

Individual profiles require a verification subscription to be publicly visible. Your profile won't appear in search or directories until you subscribe. See Get Verified.

Individual profile form showing name, location, phone, email, occupation, and short summary fields
The individual profile form with account-linked verification

Creating Your Profile

  1. From your Dashboard, click "Add Profile" and select Individual Profile
  2. Enter your first and last name, occupation, and a short summary (up to 100 characters). Short descriptions cannot contain URLs, email addresses, phone numbers, or social media handles. Use the dedicated contact and social fields for those.
  3. Write a detailed personal bio using the rich text editor (up to 2000 characters)
  4. Add contact details: phone, email, and website
  5. Set your physical location (if applicable) or indicate that you travel to customers
  6. Pick one category that best describes your work: Food & Dining, Arts & Culture, Hospitality, Retail, Entertainment, Services, Health & Wellness, or Public Services. Your profile also appears under the "People" category automatically.
  7. Set your availability hours
  8. Add social media links and a personal video introduction
  9. Upload a cover image (a wide banner across the top of your profile) and a profile photo (your circular avatar). Add up to 7 gallery images. If you skip the cover, your profile photo becomes the banner instead.
  10. Submit for review

You can create one individual profile per downtown. After submission, you'll need to subscribe to verification for your profile to become publicly visible.