Help & Documentation

Last updated: March 14, 2026

Everything you need to know about using Downtown+ — from creating your account to managing orders and shipping.

Claim a Business Profile

Already see your business on Downtown+ but don't have access to manage it? You can claim ownership of an existing profile.

Why Claim Your Profile?

  • Update business information anytime
  • Host events and post deals
  • Respond to community activity
  • Access analytics and insights
  • Apply for verification
Claim and Update Business Profile page showing the green claiming banner with pre-populated business details
The claim form pre-populates with the existing business details for you to review and update

How to Claim

  1. Find your business profile on Downtown+
  2. Click "Claim This Business"
  3. Sign in or create an account
  4. Provide any two verification methods from the list on the claim form
  5. Confirm the business address is within the downtown's service area. The form checks the ZIP code and will let you know if it doesn't match
  6. Your claim will be reviewed by the Downtown+ team

Ways to Verify

A business claim needs two verification methods. Pick whichever two are easiest for you.

  • Government-issued photo ID or license. Upload a photo. Reviewed by our team.
  • Articles of incorporation. Upload the registration document naming you on the business. Reviewed by our team.
  • A connected Stripe account. Connect an account Stripe has already verified and we check it instantly. No upload.

Connecting Stripe means one upload instead of two. It also carries straight over to your selling setup once the claim is approved, so you do not connect it twice.