For Everyone
Getting Started
Create your account, sign in, and explore your dashboard.
Discover Local Businesses
Browse business and individual profiles, search by category, and find verified businesses.
Shopping on Downtown+
Browse products, add to cart, checkout, and choose delivery options.
Your Orders
Track order statuses, view tracking info, and download digital purchases.
Returns & Refunds
Request refunds, submit returns, and understand the escalation process.
Sales Tax
How Downtown+ collects, calculates, and refunds sales tax as a marketplace facilitator.
For Contributors
Create a Business Profile
Set up your business with photos, hours, contact info, and social links.
Claim a Business Profile
Take ownership of an existing business profile to manage and update it.
Create an Individual Profile
Create a profile for freelancers, artists, consultants, and independent professionals.
Post an Event
Share community events, workshops, and gatherings with your downtown.
Post Deals & Promotions
Create deals and special offers to attract customers to your business.
Post News Articles
Share news, announcements, and stories with the community.
Get Verified
Unlock a verified badge, news posting, priority search placement, and more.
For Vendors
Start Selling
Set up your Stripe account, create products, and start selling on Downtown+.
Shipping Configuration
Configure dynamic, flat rate, free, or digital delivery for your products.
Order Fulfillment
Fulfill shipping, pickup, and digital orders from your dashboard.
Buying Shipping Labels
Buy and print shipping labels through the platform for dynamic shipping orders.
Fees & Payouts
Understand the 5% platform commission, Stripe fees, and payout schedule.
Handling Refund Requests
Respond to customer refund requests — approve, require return, or deny.
Handling Disputes
Respond to chargebacks via Stripe, gather evidence, and prevent future disputes.